mardi 22 septembre 2015

J.D. Power Survey For Automotive Reliability Released

By Cornelius Nunev


Outcomes of the most recent iteration of the J.D. Power automotive dependability study has been released, and Ford and GM are sitting fairly, reports the Detroit Free Press. Four of the top ten brands placed in the J.D. Power and Associates study are part of Ford or GM. Overall, automotive dependability in the study was at the highest level since J.D. Power began the reliability study in 1990.

Great time for dependability

The global automotive industry is still looking to reclaim its previous place of glory in the public spotlight, and the dependability outcomes are a step in the proper direction, noted J.D. Power and Associates Vice President of Global Automotive, David Sargent.

"The fact that almost every brand improved ... at a time when the industry was really hurting is impressive and frankly surprising," he told the Detroit Free Press during an interview.

Behind both Lexus and Porsche were U.S. car manufacturers such as Cadillac, which got the 3rd lowest total dependability score. The J.D. Power study showed that automotive brands Lincoln, Ford and Buick did pretty well though. The three brands got positions six through eight in the survey.

Scores measure per 100 vehicles

The J.D. Power and Associates study was done by looking at 100 vehicles and trucks from 2009 to present day. It is done this way to be able to figure out the long-term automotive dependability of the different automobiles. The study showed that there were 132 problems for every 100 automobiles.

A lot of pressure was put on the industry in 2009 as auto sales were at their lowest since 1970. It is "surprising" that there was an improvement in automotive reliability because of that and all the recalls that have happened from major automakers, as reported by Sargent.

Chrysler brands ranked worst in study

Original quality impressions for Chrysler brands apparently could not be separated from the negative public perception surrounding its 2009 bankruptcy, noted Sargent. Ram, Jeep, Dodge and Chrysler all fared poorly, with Chrysler finishing at the bottom of the survey. This is in spite of the truth that each brand finished with better scores in this year's J.D. Power survey than the previous year.

"There is no getting away from the fact that they are the four lowest ranking brands," said Sargent. "(Yet) the vehicles that they are bringing out now are significantly better than the vehicles they were building a few years ago."

Top 10 include Japanese

All of Toyota's automotive brands - Toyota, Lexus and Scion - hit the top 10 in the J.D. Power and Associates automotive reliability survey. Eight individual models from that brand finished first or tied for the honor in their vehicle class. Scion made significant strides in particular, cutting issues per 100 vehicles from 166 in 2011 to 111 this year.

"This is something Toyota has demonstrated over many years - it's pretty impressive," Sargent said. "What's a little new this year is Scion, which improved significantly."




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